Order Food in balcatta

I ordered Pasta penne pollo today and found it was too much creamy kind of liquid pasta. No season and flavour, I have tried this pasta before and it was so tasty but today it doesn't really taste like before and too much creamy and also no capsicums added. I have uploaded the photo below and please see how it really looks like for your information

Ordered via menu log. I was a little apprehensive based on reviews but I was pleasantly surprised. I ordered my food about an hour earlier than I normally would have because they do have warnings on their dishes that the wait times may be long. I called up the restaurant to double check something in my order and the guy who I spoke to on the phone was lovely and helpful. I ended up receiving my food 45 minutes later (much much sooner than I expected due to the estimated wait time). Food was piping hot and delicious. I think that if other people do have issues with the wait time, please be patient and kind to the restaurant staff when you call in. It’s a very busy and popular place after all. There are warnings all over their menu informing you that wait times may exceed expectations, so order it earlier than you normally would, especially with large orders.

The fish and chips were good, and I appreciated how they kept the fish and potato scallops separate from the chips. The prices were also very reasonable.

Have loved this restaurant for years. Often do online order to collect on way home from work. Always ask politely for chopped chilli and I receive. Tonight a request for an additional $3 when I arrived to pick up! If I had of known this would have gone to farmer jacks while waiting. Disappointed but young man delivered good service when advised of this. NOTE: Put it as an option so no disappointment when arriving!

One of the best spicebox in town. No doubt. Their food is fantastic